Episode 85

085 | Andrew Friedman | Customer-First vs. Bartender-First Bars | Industry Spirits, Seattle WA

Welcome to the Maffeo Drinks Podcast! In this episode, I'm joined by Andrew Friedman, renowned bartender and ex-bar owner (Liberty, Seattle, WA) and the Founder of Industry Spirits, a Bartender-Owned Brand.


We explore the history and evolution of Seattle's cocktail scene, emphasizing the importance of customer service and the changing landscape of the bar industry.


Andrew shares his journey, insights into bar culture, and the challenges bartenders face as they transition to roles like brand ambassadors.


Whether you're a bar enthusiast or an industry professional, this episode offers a fascinating look into the dynamics of bar life and the dedication required to succeed.


Time Stamps

00:00 Welcome and Introduction

00:27 Guest Introduction: Andrew Friedman

02:50 Andrew's Journey in the Drinks Industry

04:29 The Seattle Cocktail Scene

07:23 The Evolution of Bartending

11:10 Balancing Stardom and Service

16:42 Career Reflections and Industry Insights

26:36 The Future of the Drinks Industry

32:16 Closing Remarks


About The Host: Chris Maffeo

About The Guest: Andrew Friedman

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About the Podcast

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The MAFFEO DRINKS Podcast
Brands Are Built Bottom-up.

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About your host

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Chris Maffeo

With 20 years of experience working for some of the biggest drinks brands across 30+ markets, I've developed a unique understanding of how brands grow in today's market.
Now, I help drinks brands build sustainable growth through bottom-up demand creation.
My methodology focuses on how brand demand spreads - from initial venue adoption to international expansion.
I teach brands how to create, convert, and sustain demand across the three critical stages of growth: from one bottle to one case to one pallet.
My expertise lies in understanding how brands grow through genuine advocacy, from bar to bar, city to city, and building foundations that enable natural scaling.
Through consulting, training, and speaking engagements, I help brands:
• Build sustainable demand from the ground up
• Systematize their approach to building brands city by city
• Navigate the path from local success to international growth
• Develop strategies based on occasions rather than demographics